TYME Iron Warranty & Return Policy

At TYME we are committed to producing great products. The TYME iron is comprised of the highest quality components that have been vigorously tested to ensure each iron will withstand the everyday stresses of use. As a result, we stand behind every irons high quality and workmanship. We realize however, situations arise where a return is needed and have crafted this simple method to ensure your utmost satisfaction.

30 Day Money Back Guarantee
If you are not completely satisfied with your order, we will refund your purchase, no questions asked!! Simply return product in its original packaging with all accessories as described in the return process below. You may return your iron within 30 days of purchase, or for irons purchased during the pre-order, you may return your iron within 30 days after delivery.

One-Year Limited Warranty
All TYME products carry a one-year limited warranty against damage caused by faulty material and/or workmanship from date of purchase, in which TYME, at our discretion, will either repair or replace your returned product. 

This warranty does not cover damages resulting from accident, day to day wear and tear including product build-up, scratched or damaged plates, misuse, abuse, attempts at repair, abuse of the electrical cord, neglect in safety, using improper voltage, or the use of unauthorized attachments.

The one-year warranty is effective from the purchase date on the original receipt and verified through registration at tymehair.com/product registration. Registration is only needed for those products purchased from authorized retail outlets other than tymehair.com. Products purchased from tymehair.com will carry an active registration from the date of delivery. We will honor a warranty claim for any product purchased from an authorized seller including tymehair.com that has also been registered. Without prompt registration, a copy of the receipt with the original date of purchase must accompany the return.

Return Process

To initiate a warranty claim or 30 day money back guarantee refund, simply email us at customerservice@tymehair.com with your name, product serial number, date of purchase and reason for your return. We know your tyme is valuable and will promptly respond to your request.