Returns and Refunds Policy

Thank you for shopping at TYME.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original delivery date of the product.

To be eligible for a return, please make sure that:

  • The product was delivered within the last 30 days
  • The product is in its original packaging
  • The product is not damaged
  • The product is not a TYME brush, unless it's unused and in its new, factory-sealed packaging.
  • The product is not a sale or promotional items, including demonstration irons, as these items cannot be refunded
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us by https://support.tymehair.com/hc/en-us/requests/new

Send the product with its original packing and the RMA number to:

TYME LLC
804 N. 7th Street
Bellevue, IA 52031

Shipping charges

Once your request to return the product is received, we will email you a prepaid return label to return the product. Please allow 24-48 hours once your return request is submitted to receive your return label. Products that do not meet these criteria will not be considered for return. Also, please note that shipping charges will not be refunded.

Damaged items

If you received a damaged product, please notify us immediately for assistance by visiting https://support.tymehair.com.

Sale & promo items

Unfortunately, sale and promotional irons, including demonstration irons, cannot be refunded. Only regular price items are able to be refunded.

Try a StyleTYME Session!

If you are considering returning the iron, we would like you to know that our StyleTYME team has personally met with hundreds of clients over FaceTime, Skype, & Google Hangouts! Most customers end up keeping their TYME Iron and we usually get selfies afterwards! :) If you decide to book a StyleTYME session, we can extend your return window for an additional 10 days after your StyleTYME Session. The TYME Iron's technique is as unique as its design, that is why we would love the opportunity to teach you personally BEFORE you return it!

schedule an appointment


FaceTyme Reaction


The TYME iron comes with a 30 day money back guarantee (excluding demonstration irons). The return window begins once the iron has been delivered, according to the tracking information in your shipping confirmation email. If you are considering returning the iron, please also consider that the inventor Jacynda has personally met with hundreds of clients over FaceTime/Skype/Google Hangouts and most everyone who has met with her have kept and loved their iron! So much so, that they send us selfies afterwards! :) If you decide to book a video session, we can extend your return window by 10 additional days after your video tutorial. If you have trouble finding a TYME that fits your schedule, please email us at: customerservice@tymehair.com and we can accommodate your schedule. The TYME Iron's technique is as unique as its design, that is why we would love the opportunity to teach you personally BEFORE you return it!

If you would like to continue with your return please click below.


No Thanks! I Don't Want to Learn :( Please Continue the Return Process